AnyVan Ltd

London

8,1
178 reviews

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About the company

We move anything, anywhere. AnyVan is available seven days a week with UK-wide coverage and next-day availability for any sized move. We help someone move home every ten minutes with our range of affordable, reliable removals services. Call us now, our team is available every day!

Project images

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Reviews

8,1
178 reviews
Quality
8.1
Customer service
8.2
Value for money
8.0
10 1 8.1 178
These reviews are written by consumers who requested a quote via our platform. All reviews that meet our content guidelines will be published.
Beyond disappointed.....
Reviewed by Fiona on 29 January 2025
2.0
2 10 1
AnyVan Ltd Getamover.co.uk https://www.getamover.co.uk

My experience with AnyVan is more than the 1000 characters that they allow you to write a review, so here is shortened version! * Good initial booking call with Nigel * Given a quote for job on the date I wanted. * £109.00 was 40% cheaper than the competition. * I would be able to activate tracker on the day to see where van is - would be between 10-2pm. * I WOULD GET A PHONE CALL AN HOUR BEFORE THE DRIVER WOULD ARRIVE. What actually happened on the day, was the only phone call I got was from the driver to say he was at the storage unit and would only wait 15 minutes. * received a call from Genieve Cust services saying I could get delivery rescheduled for an extra 50% of the booking price! Another £54.00! Venus fly trap selling..bang goes 40% saving! Her only answer was that I should of of looked at tracker, but stupidly I was waiting for PHONE CALL and preparing lunch for my ill mum Beyond disappointed with AnyVan and wouldnt recommend them. Stick to local couriers in the area.

Quality
2
Customer service
2
Value for money
2
Reply from AnyVan Ltd
Thursday, 30 January 2025 at 11:29:11

Hi Fiona, We are sorry to hear you are unhappy with your AnyVan booking. Upon review, we can see the Transport Provider activated their tracking around 1 hour prior to arriving at collection. The tracker does provide a notification once this is activated, and you can view the Transport Providers progress along the way. Unfortunately, as they are on the road, it is not always possible for them to call. We can see your booking was rescheduled, and has now been successfully completed. Kind regards, AnyVan

Wonderful!
Reviewed by Sangay on 28 January 2025
10.0
10 10 1
AnyVan Ltd Getamover.co.uk https://www.getamover.co.uk

All went well! Thank you

Quality
10
Customer service
10
Value for money
10
Reply from AnyVan Ltd
Wednesday, 29 January 2025 at 10:24:03

Hi Sangay. Thank for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Never Again
Reviewed by Claire on 25 January 2025
2.0
2 10 1
AnyVan Ltd Getamover.co.uk https://www.getamover.co.uk

Only moved half my property and stole a few items too

Quality
2
Customer service
2
Value for money
2
Reply from AnyVan Ltd
Tuesday, 28 January 2025 at 10:42:10

Good Morning Claire, We are sorry to hear you are unhappy with your AnyVan booking. We can see a member of our service quality team has reached out to you to discuss the matter further. Kind regards, AnyVan

Happy
Reviewed by Mongie on 24 January 2025
10.0
10 10 1
AnyVan Ltd Getamover.co.uk https://www.getamover.co.uk

Driver was friendly... move was smooth

Quality
10
Customer service
10
Value for money
10
Reply from AnyVan Ltd
Monday, 27 January 2025 at 15:22:21

Hi Mongie. Thank for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Good service
Reviewed by Casey on 19 January 2025
10.0
10 10 1
AnyVan Ltd Getamover.co.uk https://www.getamover.co.uk

Good service and lovely staff

Quality
10
Customer service
10
Value for money
10
Reply from AnyVan Ltd
Monday, 20 January 2025 at 10:45:48

Hi Csey. Thank for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Good service
Reviewed by Elena on 17 January 2025
8.7
8.7 10 1
AnyVan Ltd Getamover.co.uk https://www.getamover.co.uk

The team were very helpful but the communication before the move was managed entirely via a robot which wasn’t ideal (given this was my first time using such a service)

Quality
10
Customer service
8
Value for money
8
Reply from AnyVan Ltd
Friday, 17 January 2025 at 12:35:29

Hi Elena. Thank for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Quality has seriously been compromised.
Reviewed by Vikram on 12 January 2025
4.7
4.7 10 1
AnyVan Ltd Getamover.co.uk https://www.getamover.co.uk

I've used Anyvan services since 2016 and never had a bad experience except in the last one. As a company, they are great with their customer support (and support through WhatsApp- that's a great integration, quite helpful and responsive). The Movers themselves are subcontractors I guess. The last ones were straight out of a horror movie. They kept me on the edge until they moved everything, breaking bits and pieces of furniture where possible and generally couldn't care a dead rat's @$$ for property. The kitchen knives were just thrown into a box, for example, without properly securing. It was lucky that nobody got hurt. The dining table, tv unit etc wasn't dismantled before moving leading to cracks and joints undone beyond repair. The insurance didn't work because your excess half the cost of the move itself. So although not directly Anyvan's doing, I'll perhaps not take their services again because their KPIs for subcontractors seems to have suffered a lot since they started.

Quality
2
Customer service
6
Value for money
6
Reply from AnyVan Ltd
Wednesday, 15 January 2025 at 11:03:42

Hi Vikram, We are incredibly sorry to hear that damage may have been caused during your move. We can see you had opted for the comprehensive insurance cover via Fiducia, and the excess fee is agreed at the point of sale. Excess fees are typical with all insurances, and would be deducted from the final settlement of your claim. We do apologise for any inconvenience caused, and would like to thank you for taking the time to leave your feedback. Kind regards, AnyVan

Sofa bed transporting
Reviewed by Leroy on 10 January 2025
8.0
8 10 1
AnyVan Ltd Getamover.co.uk https://www.getamover.co.uk

Guys were helpful and efficient

Quality
8
Customer service
8
Value for money
8
Reply from AnyVan Ltd
Wednesday, 15 January 2025 at 10:59:38

Hi Leroy, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Move experience
Reviewed by Samuel on 8 January 2025
8.0
8 10 1
AnyVan Ltd Getamover.co.uk https://www.getamover.co.uk

Overall experience was good

Quality
8
Customer service
8
Value for money
8
Reply from AnyVan Ltd
Friday, 10 January 2025 at 10:18:37

Hi Samuel. Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Happy client
Reviewed by Sithiyekile on 6 January 2025
10.0
10 10 1
AnyVan Ltd Getamover.co.uk https://www.getamover.co.uk

Good team that moved us. They were very considerate the fact that we were moving to a new town

Quality
10
Customer service
10
Value for money
10
Reply from AnyVan Ltd
Wednesday, 8 January 2025 at 10:48:08

Hi Sithiyekile, Thank you so much for your review! Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Kind regards, AnyVan

Q&A

How did you start your business?

AnyVan started in 2009 when founder Angus discovered that 50% of vans on the road were travelling half empty. He realised that filling those empty vans would create cheaper delivery costs and be better for the environment. Now, 13 years on, we’ve celebrated some incredible milestones including helping over three million customers as well as saving 49 million kilograms of CO2!

What makes your services standout?

Book now, pay later. You can organise your home removal free of charge and only pay three days before it's set to take place - once you know you're all set to go! Not sure when you'll need a removal? Change your move date as many times as you need to with no admin cost. Once booked, our moving concierge team stop those countless phone calls to all of your providers to change your address, connect your utilities and ensure your home setup is effortless for free with any home move.

What is your top advice for your customers?

Get organised early. Even if you don't know your move date, AnyVan will allow you to provisionally secure a removals team free-of-charge so you have peace of mind that when you've got a date, you're all sorted!

How did you start your business? AnyVan started in 2009 when founder Angus discovered that 50% of vans on the road were travelling half empty. He realised that filling those empty vans would create cheaper delivery costs and be better for the environment. Now, 13 years on, we’ve celebrated some incredible milestones including helping over three million customers as well as saving 49 million kilograms of CO2!
What makes your services standout? Book now, pay later. You can organise your home removal free of charge and only pay three days before it's set to take place - once you know you're all set to go! Not sure when you'll need a removal? Change your move date as many times as you need to with no admin cost. Once booked, our moving concierge team stop those countless phone calls to all of your providers to change your address, connect your utilities and ensure your home setup is effortless for free with any home move.
What is your top advice for your customers? Get organised early. Even if you don't know your move date, AnyVan will allow you to provisionally secure a removals team free-of-charge so you have peace of mind that when you've got a date, you're all sorted!

Company location

AnyVan Ltd

5th Floor The Triangle
5-17 Hammersmith Grove
London
w6 0lg
United Kingdom

AnyVan Ltd address AnyVan Ltd address
GB London 5th Floor The Triangle 5-17 Hammersmith Grove w6 0lg

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Company facts

Type of business
Nationwide Removals Provider
Number of employees
200+
Company number
06837274